Maintenance, dispatched
Requests arrive from the web or the portal with photos, get triaged by urgency, assigned to a vendor and tracked on a live board until they are closed.
New York City · Residential + Commercial
Buildings that run
like software.
CNE Management operates multi-family homes and commercial spaces across New York City on its own platform — real-time maintenance, a resident portal and ledger-grade accounting.
24/7Online request intake
<60sTo report a repair
1Portal for every lease
100%Payments receipted
// command center
Every building, unit and work order — on one live screen
The same console our team uses every day: occupancy, collections, a unit-by-unit heat map and a live maintenance feed.
Occupancy97.6%▲ 1.2
Collected MTD98.4%▲ 0.8
Open tickets62 urgent
Rent collected · 12 mosample
Unit gridleased late vacant
Work orders
No heat · Unit 2RDispatched · boiler tech
EN ROUTELeak under sink · 1FPhotos received
TRIAGEDStorefront gate · C1Vendor scheduled Thu
SCHEDULEDSmoke detector · 3Resolved in 4h
DONEProduct preview · sample data
// platform
One operating system for every building we manage
We own and operate the properties we manage, so decisions are made quickly — and the software we built means nothing falls through the cracks.
Ledger-grade accounting
Append-only rent ledger with receipt numbers, voids instead of deletes, aging buckets and a profit & loss for every building.
NYC compliance engine
HPD registration, lead and window-guard notices, heat season, bedbug filings and lease deadlines are generated automatically.
Resident portal
Balance, history, receipts and requests in one secure login, by personal invitation only.
Commercial-ready
Storefront leases with CAM, tax pass-throughs, escalations, guarantors and certificate-of-insurance tracking.
Private by design
Salted password hashes, HTTP-only sessions, an audit trail on every change and nightly backups. No card or Social Security numbers are ever stored on our servers.
HPD registrationLead-paint noticesWindow guardsHeat season Oct 1 – May 31Bedbug annual filingSmoke & CO detectorsRPL §238-a late-fee capGOL §7-108 deposit limitRPL §226-c renewal noticesRPAPL §711 rent demandsCertified-mail late notice §235-eCOI expirationsHPD registrationLead-paint noticesWindow guardsHeat season Oct 1 – May 31Bedbug annual filingSmoke & CO detectorsRPL §238-a late-fee capGOL §7-108 deposit limitRPL §226-c renewal noticesRPAPL §711 rent demandsCertified-mail late notice §235-eCOI expirations
// maintenance pipeline
From “something’s wrong” to fixed — tracked at every step
- 01
Report
Submit online in under a minute — no login needed. Residents can attach photos in the portal.
- 02
Triage
Emergencies like no heat, leaks, gas or no power jump the queue automatically.
- 03
Dispatch
A vetted, insured vendor is assigned and scheduled; access is coordinated with notice.
- 04
Resolve
Status updates through to completion, with costs logged against the building.
// residents
Your home, your account — online
- Balance, charges and full payment history
- Submit and follow maintenance requests
- Download receipts and statements
- Online rent payment — coming soon
// commercial
Storefronts & commercial space
Professional leases, clear CAM and tax pass-throughs, and a landlord who answers. Ask about availability across our New York City buildings.
- Retail and commercial units
- Transparent escalations and reconciliations
- Certificate-of-insurance tracking
Emergency?
For fire, a gas smell or anything life-threatening call 911 first. For gas odors you may also call your utility (Con Edison 1-800-752-6633 · National Grid 1-718-643-4050). After-hours line: .
Live in or lease from a CNE building?
Sign in to your portal, report a repair, or talk to us about space.